The Parliamentary Under-Secretary of State for Transport (Mike Penning): The Department and the Highways Agency are committed to improving the levels of service experienced by users of the Dartford crossing. The Highways Agency and I will consider a package of measures, including better information and traffic management to help reduce the congestion at the Dartford crossing.
Mr Whittingdale: I thank my hon. Friend for that answer, but is he aware that, since the tolls increased, the delays when approaching the tolling booths are anything up to 45 minutes and more? That causes enormous frustration to those who use the crossing, which is increased by the fact that the original intention was to scrap the tolls once the bridge was paid for rather than to put them up.
Mike Penning: My hon. Friend knows that I am personally aware of the problems at the Dartford crossing, having used it for many years. The £40 million net that we recover from the crossing is a significant income, but we need to consider technology that is being used in other parts of the world, particularly in Australia, so that we can remove the barriers and increase the speed at which traffic comes through while also picking up the revenue that the country desperately needs.